2011 In Review

Aiming for improvement in services provided is the number one goal of every organization.  EAI is certainly no different, and we measure our overall treatment experience as well as many individual components by our Client Exit Interviews.  As you can imagine, after a minimum stay of 90 days, graduating clients are well conditioned to offer their opinions on the clinical programming, daily operations, residential housing, and more.

The detailed survey evaluates 20 criterion as well as solicits feedback as to rationale behind the evaluation.  This data is then compared to previous years to see which areas of the company showed improvements, as well as those who were identified as in need of attention.  For the year 2011, EAI received an overall client satisfaction approval of 91.87%, a 0.21% improvement from last year.  The most notable improvements were: our admissions experience, food quality, treatment planning, referral process, education groups, and “Upon Awakening” groups.

“With the start of 2012, I once again had the opportunity to go through the Client Exit Interviews for the past year and compile a report evaluating Extended Aftercare’s entire program from top to bottom,” said Anthony Davis, Marketing and Public Relations Representative who oversees the Exit Interview data tracking on compilations. “Extended Aftercare has always sought feedback from our clientele. It’s one of the few ways we have of know what works and what doesn’t when it comes to clients not only benefiting from the treatment they receive here, but also enjoying their time with us.”

As a part of Extended Aftercare’s yearly review, we also compile and examine our discharge demographics. When a client leaves our program, the discharge usually falls into one of four categories: Completed Program, Transfer, Staff Discharge for Cause, or Client Discharge. With 206 client admissions in 2011, 55.34% of men completed the 90-day residential treatment program, which is significantly higher than the state average according the the Texas Department of State Health Services (43.2%).

Below are some excerpts from the interviews: